•The Collections Analyst manages a portfolio of both commercial and consumer accounts related to their past due invoices for goods/services and answering specific questions concerning past due accounts.
•Complete up to 50 outbound collections calls and other correspondence per day to past due customers to maintain current receivables and the timely use or refund of credits on accounts.
•Receive and respond up to 50 inbound calls per day answering customer inquiries and taking credit card payments.
•Detailed account maintenance to reconcile invoices, deductions, credits and payments.
•Research and resolve customer disputes that are preventing payment including obtaining appropriate authorization for issuing credits to customers.
•Submitting accounts for third party collections as needed on past due accounts monthly.
•Develops financial models and scenario analysis including present value, internal rate of return, and payback period to substantiate recommendations.
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